About Eureka Enterprise,
Healthcare Recruitment in the Thames Valley
Previously known as Eurocare Recruitment, Eureka Enterprise is a specialist recruitment agency providing various organisations with high quality permanent and temporary staff.
We have been providing healthcare professionals since 2005, if you are looking for that special someone to fill that post, at Eureka Enterprise it's our aim to find you the right people for the right jobs and the best jobs for the best people.
Our consultants provide a wide variety of services ranging from temporary and permanent selection, skill evaluation and training.
For more information about us please see the sections below.
Our Mission Statement
"We find the right people, for the right jobs and the best jobs, for the best people."
Consistent with this mission statement, the aims and objectives of Eureka Enterprise are:
- To deliver a high quality service to NHS trusts, private hospitals and care homes, offering quality, value-for-money service.
- Recruiting the best people for your organisation either on temporary and permanent contracts.
- To provide support for our healthcare professionals and clients 24 hours a day, 365 days a year, ensuring a speedy and reliable service.
- Eureka Enterprise promise to make sure that we find the right people for the right jobs and the best jobs for the best people.
- The worth and dignity of all people and their right to privacy.
Quality Control
Quality control is vital to Eureka Enterprise.
- All candidates are pre-selected through a thorough and rigorous process, which in most cases involve testing.
- At least two references are taken up from previous employers and more where this is deemed appropriate.
- Proof of eligibility to work in the UK in accordance with the immigration and Asylum Seekers Act 1996.
- All professional qualifications, where this is a requirement for the job, are checked.
- Health and Safety briefing and moving and handling briefing.
- All our staff undertake the Enhanced Disclosure CRB, and Isa registration checks. For further information please check the following web sites:
CRB: Criminal Record Bureau
"Enhanced Disclosure are for posts involving greater contact with children or vulnerable adults such as a social worker or doctor. Such work might involve regularly caring for, training, supervising or being in sole charge of such people. Enhanced Disclosures are also issued in respect of other positions such as those seeking judicial appointments, and certain statutory licensing purposes".
Isa Standards Authority Vetting and Barring Scheme VBS
(previously POVA : Protection of Vunerable Adults Act and POCA : Protection of Childrens Act)
Vetting and Barring Scheme help prevent unsuitable people from working with children and vulnerable adults. "
Equal Opportunities Policy
Eureka Enterprise Ltd is committed to providing equal opportunities for all its staff and clients. We recognize that some groups and individuals are discriminated against unfairly and are committed to providing an atmosphere free from discrimination based on gender, race, nationality, religion, culture, disability, age, marital status and political beliefs.
Eureka Enterprise Ltd understands its obligations under the appropriate legislation, disabilities discrimination Act 1995, Race relations Act 1976 and Sex Discrimination Act 1975
Understanding Your Needs
As a supplier of temporary staff we know that the key requirements of a recruitment agency are:
- A competitive pricing structure
- An effective ordering and invoicing system, together with an efficient timesheet, enabling you to do business with our Recruitment specialists.
- A quality service, meaning getting the right temporary worker into the right job by accurate matching of skills and person specification.
- A workforce that are paid at such a level to attract and retain the very best available in the local area
- Regular monitoring of our service, and the performance of our temporaries, ensuring your requirements are always met.
Reviewing and Monitoring our Service
Eureka Enterprise Ltd's aims include a wish to provide the right people for the right jobs and the best jobs for the best people. We know this will let us grow at a faster rate than the market as we continue to widen service excellence through our quality control systems including performance measurements, clients communication and program of continuous changes for improvements.
- Questionnaires They let us evaluate our service to you.
- Quality assessments To allow you to assess and report back confidentially on individual temporary and permanent staff
- Permanent staff questionnaires These allow permanently placed candidates to comment upon the company and the position itself to assess the accuracy of the information.
Selecting Temporary Workers
- Applicant Registration There is a full registration, including personal details, complete with work history and skills
- In-depth interviewing Carried out by our trained consultants or the Director, we explore and verify the applicant's skills, experience, aptitude, motivation, career goals, (if applicable) interests and job preferences.
- References Before any work is offered, references will have been sought to cover the previous two to five years, dependant upon the booking. We believe a strict referencing procedure is vital to ensure that all possible checks regarding any applicant's suitability have been carried out.
- Matching skills to requirements For all bookings that are received, we try to obtain in-depth information, any equipment to be used, working environment, company culture and policy, in order that we are able to match candidates to your requirements effectively.
- Insurance All our temps are insured as per the Employers Liability Regulations 1998.
Placing Temporaries into Bookings
The more information you let us have about the job, the company, your culture and polices, the better placed we are to accurately match temporary staff to your vacancy.
Each new 'temp' will be fully briefed on what to expect of him or her from their personal presentation, to the type of staff they will be working alongside. This ensures that they have a realistic view and understanding of what is expected of them.
Eureka Enterprise will make sure that every newly allocated temporary staff is fully briefed in the following areas:
- The booking
- The precise location of where they will be working, and how to get there
- Who to report to and when
- The anticipated length of the booking, if known
If you desire we will also brief the temporary staff in respect of any specific data about your organisation such as house rules, smoking policy, dress code, use of on-site facilities and health and safety and so on.
Thorough pre-booking briefings, allow our staff to familiarize themselves with your needs quickly. This effectively means when they arrive to begin work they are more productive quickly.
We have developed a reputation for delivering quality service to the social and health care platforms in the following areas:-
- Hospitals(including NHS Trust)
- Day Centers
- Residential and Nursing Homes
- None Profit making organisations.
- Social Housing providers
We aim to provide quality social and health care programmes and services in the following areas:-
- Learning disability
- EMI
- Psychiatric and secure environments
- Epilepsy
- Physical Disability
- Sheltered Housing support
- Learning Disabilities
- Domiciliary care
- Nursing care-Hospitals and nursing /Residential homes
- Prisons and Young Offenders Institutes
- Domestic services including security, catering and other support workers
Our staff are trained and certified in all health care standards including:
- Manual handling
- Health and safety
- Infection control
- Food hygiene
- First aid
- Isa Registered and CRB checked
Testimonials
'All staff from Eurocare who have come are exceptional, very hardworking and have the right attitude and professionalism towards their work'.
- Ms. Thandi Easton, Manager NHS Hounslow
'been very good when we have rang at short notice for care staff'.
- Ms. Christine Tyrrell, Manager Seville Care Homes
'gone the extra mile'
- Ms. Mariam Colliss, Great Western Enterprise in Slough
'gone the extra mile bringing and collecting staff with no transport, would highly recommend'
- Ms. V Bassam Manager, Alde House
Complaints Procedure
We aim to provide high-quality services for all clients. We realise, however, that things can sometimes go wrong, so we need to know when you are not happy with our service. We see any complaints as an opportunity to improve our services. This page explains how to complain about our services.
What is a complaint?
A complaint is when you tell us you are not happy. For example if:
- We do not deliver a service on time.
- We give you the wrong information.
- You receive a poor-quality service.
- You have a complaint about a member of staff.
Our promise to you
We are committed to putting you first and providing a quality customer service. This includes dealing with any complaint you may have.
- We will deal with your complaint quickly and fairly.
- We will tell you what is happening with your complaint and we will do everything we can to help you.
- We will do our best to treat the information you give us in confidence.
- We will explain our decision.
- We will use complaints to review and improve the way we provide services.
How do I make a complaint?
You can complain in person, by phone, by letter or E-mail. If you prefer, you can ask a friend or relative to speak or write to us for you. When you contact us, please make sure you:
- Give your name, address, and phone number;
- Tell the person you speak to what your complaint is.
If your complaint is about a member of staff, you should direct your complaint to the manager, or the recruitment consultant.
Step 1
We will try to deal with your complaint informally. This means that you should phone or take your complaint to the office or person who dealt with your enquiry.
Our staff will do their best to settle your complaint without you needing to do anything else.
If we cannot sort out your complaint straightaway, we will write you an acknowledgement letter. The letter will show:
- The details of your complaint;
- The date you can expect an answer from us by; and
- The name of the person who took your complaint.
- We will write to you with a reply within 15 working days.
Step 2
If you have spoken to the relevant recruitment consultant about your complaint but they have not been able to put things right, or you are not happy with the result, the next step is for you to make a formal complaint.
At this stage, you should put your complaint in writing.
Please ask a member of staff if you need help in writing your complaint or filling in the form. Again, if you prefer, a friend or relative can fill in the form for you.
We will then pass your complaint to a manager who will write to you within three working days to let you know we have received your complaint. The manager will also give you their name and a reference number. This information will make it easier for you to contact the person dealing with your complaint if you need to.
The manager will:
- Investigate your complaint for the director;
- Take any necessary action; and
- Make sure you receive a written reply within 15 working days.
- If your complaint needs more investigation, and we cannot send you a written reply within 15 working days, we will write to you and let you know when you will receive a written reply.
Step 3
If you have been through steps one and two and are still not happy with the results of our investigations, you can ask our Director to review your complaint. The director will write to you within three working days to let you know:
We are reviewing your complaint;
- Approximately how long it will take us to investigate; and
- When you will receive a written reply.
Ombudsman
The Head of Social Services at the Town Hall will also be able to help you if you would like your complaint to be passed to the Local Government Ombudsman.
You can contact the Local Government Ombudsman about your complaint at any time. You will find the Ombudsman's address and phone number at the local Library/Slough Town Hall.
Is there anyone who can help?
Apart from asking for help from a friend or relative, you can contact an independent person or organisation, for example:
- Your local councillor;
- Your MP;
- A solicitor;
- The Citizens' Advice Bureau; and
You can get details of who your councillors and MPs are and how to get in touch with them from your 'A-Z of Slough Council Services' booklet, any of their offices, the reception areas at the Town Hall or any library. You can contact your councillor at any stage of the investigation about your complaint. The councillor will normally ask the officers dealing with your complaint to provide details of why you complained and what they have done to put things right.
Comments and suggestions
As well as learning from complaints, we want to know any comments or suggestions you may have to help us improve our services. You can do this by telling a member of staff about your comment or suggestion or by putting your comment or suggestion in writing.
Please ask a member of staff if you need help in writing your comment or suggestion.
Who should I contact?
You can contact the us using the following way
01753 644 988 or E-mail us on
Admin@eureka-enterprise.com
Or write to us at
Eureka Enterprise LTD
111 Whitby Road, Office 17-19
Slough
SL1 3DR
